Last Updated: December 20, 2025

At bear brush, customer satisfaction is important to us. This Refund & Return Policy explains the terms and conditions under which returns, refunds, exchanges, and order cancellations are handled when you purchase products from our website.

Return Eligibility

To be eligible for a return, products must be unused, unopened, and in their original packaging, with all seals intact. Return requests must be submitted within the return period stated on our website, and proof of purchase or order number is required for all return requests.

Return Process

To initiate a return, customers must first contact the bear brush customer support team with their order details. Returns sent without prior authorization may not be accepted, and customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

Refunds

Once a returned item is received and inspected, we will notify you regarding the approval or rejection of your refund. Approved refunds will be processed to the original payment method within a reasonable timeframe, excluding any non-refundable shipping or handling charges unless required by law.

Exchanges

Exchanges are only offered for items that arrive defective, damaged, or incorrect. If you believe you received a faulty or wrong product, please contact us with supporting photos and order information so we can assist you promptly.

Non-Returnable Items

Certain items may not be eligible for return or refund, including used products, opened hygiene-related items, sale or promotional items, or products that show signs of misuse, damage, or alteration.

Order Cancellations

Orders may be canceled only before they have been processed or shipped. Once an order has shipped, it cannot be canceled and must follow the standard return process as outlined in this policy.

Contact Us

If you have any questions or concerns regarding this Refund & Return Policy, please contact bear brush through our website contact page, and our support team will be happy to assist you.